The Bank shall reply, and the Authority reviews, analyzes, and send an alert to the customer | The complaint is sent to the bank, and the bank handles the complaint |
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Fill in your data and submit your request | Verify your personal info then click on Next |
The customer selects the bank to file the complaint against, compiles the data, holds the attachments for his complaint, and presses Submit the complaint.
17Click on Add new case• The customer chooses the type of complaint | The customer enters the bank complaints website |
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Select the product you want | Select the sectors by clicking on Banking |
If the complaint is escalated to the Authority, the Authority will analyze the response and re-address the bank.