| I will share your comments with our team | Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence |
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| Sincerely, Hesham Al Kabbany General Manager Once we arrived, We were welcomed with respectable team on receptions during all days of our stays, but our comments is that the room is not clean probably and cleaning services in not accurate and need more improvement and follow up from management , in addition the restaurant services is poor and quality of food is not matching our expectations ,the location of this hotel is in very good place |
Dear Valuable Guest Thank you for taking the time to tell us about your experience at Mercure Jeddah Al Hamra.
| Best regards, Dear Guest, Thank you very much for your feedback | To get the latest info, contact the property you booked to check if they can accommodate you |
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| We look forward to welcoming you again, soon by saying that you will also have a new outdoor pool to enjoy! And thank you also for the loyalty towards our brand | I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies |
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
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