If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great Novotel experience that so many of our guests have grown so fond of | Kind regards, Steven Good afternoon ThamerAr, Thank you for including Movenpick Hotel Tahlia in your travel plans |
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This certainly is not the type of experience that we strive to offer our guests | Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one |
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
28I will be sure to recognize him personally for his efforts | I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services |
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While I wish you had a better experience, it is feedback like this that we learn from and use to improve | I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies |
If your travel plans do bring you back to Jeddah, please contact me directly, I would be pleased to assist with any of the arrangements personally.
9I will be reviewing the details of your stay with the respective teams so that we may improve our process going forward | I hope that we will have the pleasure of welcoming you back again in the near future |
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Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence | I hope that this will not deter you from staying with us in the future |
Thank you for taking the time to share feedback from your stay with us.